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When “Done” Doesn’t Mean Finished

New article by Fractional CTO - Thomas Smart

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MISSION+
July 17, 2025

You can’t deliver what success looks like if no one agrees on what “done” actually means.

This is the root cause of scope creep, which is responsible for stretched timelines and unclear finish lines.

In Part 4 of Managing Expectations in Large-Scale Enterprise Projects, Thomas Smart gets specific about how to fix this.

You’ll learn:

  • How to write a clear Definition of Done (DoD)

  • Why it’s one of the strongest tools for managing expectations

  • How to evaluate deliverables objectively and avoid surprises

  • When to review the DoD and how to adapt it over time

If you’ve ever launched something that looked complete but didn’t feel complete to your stakeholders, this is for you.